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Account Recovery Not Working on IOS

lesliemking

I have LastPass installed on my iPhone. Tried to login today and had issues. Ended up trying the account recovery but it’s stuck with a spinning circle saying “your account is being recovered” but it’s been 56 mins.

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lesliemking

Yes! Last last night/early this morning I was finally able to log in. Thank you!!!

All comments

karolpaola.hidalgo

Hello@"LMK1",

Thank you for reaching out to the LastPass Community!

Sorry for the inconvenience. I've looked at your account and noticed you recently changed the Master Password, it seems the recovery was successful and it let you access the vault. Are you still experiencing issues?

lesliemking

Yes! Last last night/early this morning I was finally able to log in. Thank you!!!

clare.ballance

Please help!! I bought a new phone and am trying to get it set up. I can’t remember my master password, but did have Face ID setup previously. So I started the account recovery process, confirming my identity using face ID, it validates, and then it just spins and spins saying “your account is being recovered…we’re gathering your info, please don’t leave or close the app”. I have let that go on for hours, and it never gets to the next step. I’m talking 4-5 hours.

How can I reset my master password? 😩

Caroline Moore

HELP!

I've tried account recovery on both my iphone and Macbook Pro - neither working either ball keeps spinning or on phone says 'Looks like something went wrong, please try again later'. I've been trying for hours and nothing. I am using correct master password. Am now reading how many others have had this problem and am very much trusting the reliability. Please email any support to . I can't seem to find any contact that gets me through to a human! Urgh.

e.dunkerley

I, too, am having a problem with account recovery on iPhone.

The account recovery process starts with FaceID (accepted) then moves on to the Multi-Factor Authentication routine where it asks for responses from my Identification Grid (A1, B2, C3, D4 style), which I am able to supply from the grid I saved years ago. Then it fails and says, "Something Went Wrong. Try again Later."