LastPass blocks my login attempts - lost access to my recovery address.

Question

Hi,

Longterm user of LastPass here! I just got back from a trip and had no activity for a few days. I also make use of mobile internet, so my IP changes all the time.

When I tried to log in this morning, LastPass blocked my attempt and said I need to check my email at my recovery address.

Then I went to my recovery email provider, and tried to log in there. Same story over there, account blocked.

I then tried to recover that account, but I have no extra recovery email or phone number added to that account (Gmail). So I'm simply blocked over there too.

Both on LastPass and Gmail I am sure that I use correct passwords. I've tried logging into LastPass over 30 times now but can't get in. I tried both browser extension log in and website log in.

What on earth can I do now?

LastPass Support · Answer

Hello! @bmfb46680​

Welcome to the LastPass Community.

We truly apologize for the problem with your account in case you are having problems trying to access your account please contact s directly o one of our support agents can help you recover access to the account, please use the URL below to create a support case.

Identity Verification

Please let me know if you need additional help.

Greetings!

Verlaine | Customer Care

bmfb46680 · Answer

Okay, I've done that. I will wait now.

Just to be clear, I've had to create a new account to post on the forum, which is not my main account (the one that has the login issue).