Changing master password to a new one containing emojis

willi.gerbig

Hi!

Yesterday I tried to improve the security of my LastPass account by means of changing my master password.

I wanted to make it contain more characters and I also wanted to add emjois like 🥶,🧑🏿‍🎄,👣,🎲 or 7️⃣ for example to get yet another extra layer of security.

However, eventough I was very carefull and eventough I tried it on the Desktop version as well as on the mobile version, the conversion of my database seems to have kind of failed due to the emojis. I could not login with my new password and had to restore the old one two times.

On the other hand I know some guy who has a LastPass account with a master password that contains emojis, but this guy did not change his master password, he already used emojis in this password while creating his account.

So, obviously the master password of LastPass can contain emojis, but then again, the change master password function does not work for new passwords containing emojis?!

This seems to be a bug to me, isn't it?

willi.gerbig

@AshC_LP@GlennD

Are you support guys of LastPass serious?

There is a bug in your "change master password" routine and you don't even react on that. You just ignore the post and continue with other sutff?!

Is that the kind of service the LastPass users can expect from you, especially when it comes to serious issues that are not individual, but can affect just about any user?!

I mean I was lucky enough to have the option activated that allowed me to restore my old password. Hence I don't really care at all.

But come on, not dealing with this issue grossly negligent since anybody who changes his master password to a new one containing emojis but not having activated the restore option will loose complete access to his account.