I signed up for a new app on phone. Created password and saved site. When I go to my computer, it doesn't show up. I went to Lastpass on phone and when I click the show password "eye" it only shows dots. What did I do wrong?

Question

sue_strandberg · Answer

I ended up using the forgot password on the site,on my computer and saved it. It's how's on both laptop and phone now.Thanks for getting back to me.

LastPass Support · Answer

Hello @sue_strandberg​,

Thank you for your post.

We are sorry for the inconvenience with the password not showing.  Please, refresh the account using the following article:

* Troubleshooting the LastPass app for Android﻿

Thank you,

Karol | Customer Care

LastPass Support · Answer

Hello @sue_strandberg​,

My name is Henry and I am happy to assist with your inquiry, and appreciate you contacting LastPass Support!

I am sorry about the issues you are having with that password. Can you please try to refresh your vault (step 1 on this article) on your computer and see if the password shows up.

On your phone, please follow the steps on this article and see if you are able to save and see the passwords correctly after that.

Please let me know if this worked or if further assistance is required.

Thank you,

Henry | Customer Care