Weird Issue. SMS recovery works fine, but when I try to input my new masterpassword I still get the same error message "Check your email.....Check your credentials and try again". What gives?

Ole Norgren

As topic says.

I get a code on SMS and use my authenticator to reset. Use the browser and computer I'm always using, and have been logged into LastPass with before. Since I can't get into LastPass, I can't get into my email. Main reason why I setup SMS recovery...but when that doesn't work, what do you do?

And I can't get a hold of a person to talk to at LastPass. Someone please help. Everything I have of password and usernames is on there.

If making a new account (like this one) and paying for a subscription gets me more support/help, I am willing to do that.

Thanks

Ole

LastPass Support

Hello Ole,

We can see that you have received the assistance you needed. Please let us know if you still need support.

Have a great day!