I don't receive any emails or push notifs 2fa to my phone to log into lastpass? I submitted a billing ticket and got that email but cannot get absolutely any other email regarding recovery. I'm clearly logged in which is how im making this post.

Question

I don't receive any emails or push notifs 2fa to my phone to log into lastpass? I submitted a billing ticket and got that email but cannot get absolutely any other email regarding recovery.  I'm clearly logged in which is how im making this post.

LastPass Support · Answer

Hi, @rycoz​

Your problem may not have an easy answer.

In some cases where multifactor authentication fails, there may be a delivery issue with the provider, your telecom, or the device itself.  I would first suggest rebooting the affected device, and then trying a different network connection if that fails.

SMS 2FA can also be tricky in certain geo locations, or where reception is unreliable.  For this reason, I suggest using a MFA app instead of relying on SMS or email delivery.

LastPass Support · Answer

Hello @rycoz​

Welcome to the LastPass Community.

We apologize in advance for the issues you have been experiencing using your LastPass account.I was able to see your case on the billing backlog even though this is a tech issue. I have taken over your case and I will be following up with you shortly.

Please let us know if there is something else we can do for you.

Greetings!

Heyner | Customer Care

rycoz · Answer

thank you! That fixed it but I just don't understand why I wasn't getting any kind of notifications for 6 hours and why a billing ticket or community post is the absolute only way to resolve something this serious.