I have approx 25+ municipalities that all contract with a service to provide on-line access to their permits, zoning, contractor registration, etc. Since the back-end of the portals are all the same, LP in it's current settings, can't tell them apart and repeatedly overwrites and looses PW. From what I read, I would think this would be possible with some adjustments to the LP settings, such as URL Rules or something. A subject matter I'm not that diverse in and require some support.
Sadly after submitting a case to LP, then waiting over 24hrs with no response, I then called in, just to be bounced around and said there was nothing they could do, but couldn't provide me with any actual explanation. I requested a tier 2 or 3 support, no one was of course available so they contacted via email later that day, last Wed. I received an email claiming they had called but I was in a meeting, sadly no one here recalls receiving such a call. I provided my direct dial number and time zone, and nothing. The following day I received an email that asked if we 'try for 11a tomorrow', I responded 'we can try, but I run a busy heating and cooling company and my schedule changes frequently'. To my knowledge, they never called and if they did, they left no VM. Also never received an email until Sunday. Which is funny as on their support page they 'don't include weekends'. Last night, around midnight, I received a 'reminder' email about the case and yet as soon log-in to LP to update my status(it's now Tuesday morning) my case is closed. In addition I can't re-open it as it's been closed for three days. Then why am I still getting 'reminders'? No help, no assistance, no notes on the case, nothing. So I'm not left paying for a 10-license service until November they doesn't care to actually assist their customers with password related issues. I can only hope some reads this and can offer some support or direction in the matter!
