Unable to access vault page. Always display Lastpass logo.

Question

I am writing to report a critical issue with my account. I am currently unable to access my vault or export my data, which is preventing me from managing my credentials.

Issue Details:

* Vault Page Access:Whenever I attempt to open my vault via the web browser, the page hangs and only displays the LastPass logo indefinitely. The vault items never load.
* Extension Export Failure:I have attempted to export my data using theLastPass browser extensionas a workaround. However, the export process fails to complete/initiate from the extension interface.

Troubleshooting Already Attempted:

* Cleared browser cache and cookies.
* Tried accessing the vault from a different web browser (e.g., Chrome, Firefox).
* Restarted the browser and updated the LastPass extension to the latest version.

Could you please investigate why my vault is stuck on the logo screen and assist me in successfully exporting my data?

LastPass User · Answer

Hi,

Thanks for your reply, seems I am having issues with Firefox 147.0.1 version. I have tried with chrome now its seems working.

Thanks

LastPass Support · Answer

Hello @LastPass User​

I am glad to hear that.

Please let us know if there is something else we can do for you.

Greetings!

Heyner | Customer Care

LastPass Support · Answer

Hello @LastPass User​

Welcome to the LastPass Community.

We apologize in advance for the issues you have been experiencing using your LastPass account.I checked your account and it shows you were able to export successfully.

Please let us know if there is something else we can do for you.

Greetings!

Heyner | Customer Care