Migration from Webroot to stand alone - Help!

officeguy

Previously my wife and I were Last Pass Customers through collaborative agreement with a Webroot subscription. I am cancelling our Webroot account but wish to open a Last Pass Family Plan for us to stick with the program. How do we migrate and retain the data my wife and I have in our accounts? What steps should I take to make this switch happen?

LastPass Support

Hello @officeguy​,

Welcome to the LastPass Community!

In this case, you can keep your accounts the way you have them. Just that one of the account will need to start up the upgrade to families which will be the account that will stay as family manager owner once that account is already a family account you proceed to invite the other account to join the family and in that way both accounts stay with their same username, master password and information but with new subscription. You can find more here: https://support.lastpass.com/s/document-item?language=en_US&bundleId=lastpass&topicId=LastPass/FAQ_Premium_to_Families_Prorate.html&_LANG=enus and https://support.lastpass.com/s/document-item?bundleId=lastpass&topicId=LastPass/join_lastpass_families_account.html&_LANG=enus#:~:text=If%20you-,already,-have%20a%20LastPass

Kind Regards,

Alejandra

LastPass Support