Locked out after MFA Reset

Question

On November 30th, I attempted to log in on another device, and LastPass requested synchronization of the multi-factor authentication/reset. However, after completing this process, I was unable to log in. Somehow, I deactivated the multi-factor authentication, and now only the LastPass Authenticator is enabled.

I tried creating a support request at support@lastpass.comandsupport-replies@lastpass.combut no response, and I'm not receiving the email after fill the email in the support link.

Thank you in advance for your help.

John Wright · Answer

I am having the same issue. I am the admin for my company's enterprise account and I can't find a way to get back into LastPass because it will not accept my Multi-Factor.

Vinicius Henrique · Answer

Hi Henry!

Thanks for your message.

I think theres a problem in the website, Im getting a error message

"Argument cannot be null. (System Code) Class.CommunityCtrl.createUserRecoveryCase: line 51, column "

LastPass Support · Answer

Hello @vdsantos,

My name is Henry and I am happy to assist with your inquiry, and appreciate you contacting LastPass Support!

I am sorry about the issue you are having. I made an update on our side, please use the"Request help logging in" link on this article again to submit a support case.

Please let me know if this worked or if further assistance is required.

Thank you,
Henry | Customer Care