Lately I am unable to export my LastPass data. It gets to "Now decrypting your shared folder data" and just stalls. No errors, just sits at that message. I have tried with two different computers. Any thoughts?

Question

Lately I am unable to export my LastPass data.  It gets to "Now decrypting your shared folder data" and just stalls.  No errors, just sits at that message.  I have tried with two different computers.  Any thoughts?

lee · Answer

Thank you for the answer!  However, what does "remove" mean?  Are you saying that I have to delete the entire shared folder?  The majority of my data is in that shared folder.  I only have been having export issues recently.

LastPass Support · Answer

@User17425011543987671579

I'm sorry, that message can indicate a conflict between sharing accounts.

You may need to remove the folders specifically before exporting your data to an external file.