"We apologize, but an issue occurred while attempting to purchase LastPass Premium."

Question

"My free trial period has expired, and I made multiple attempts over two days to pay for the first year's subscription. However, every time I clicked on 'Confirm Payment,' I encountered an error message stating 'something went wrong.' If this is not the appropriate channel for reporting this issue, please kindly direct me to the correct place as I was unable to locate an alternative."

LastPass Support · Answer

Hello @zain12,

My name is Henry and I am happy to assist with your inquiry, and appreciate you contacting LastPass Support!

I am sorry about the issue you are having with your account. Unfortunately, I was unable to find your LastPass account. Can you please send me via private message the email you used to create your account?

Thank you,
Henry | Customer Care