I am furious now.
I need to go to bed, but once AGAIN, LP is forcing me to stay awake because they are more important then I am (or so they think.)
For months now I have been complaining about the fact that I can NOT write a ticket to just tell you that there are bugs. NOOOOOO, you force me to waste my time by taking a call.
And whenever you say you are going to call me you don't call at the times I say I'm available, you call at the times I'm not available.
Or maybe I'm busy when you get around to calling me, so what, then I have to fill out the form all over again???????????? That's what you site just said. WOW!!!!!!!!!
THIS IS RIDICULOUS.
You are the only company on the entire internet that forces us to discuss bugs through a phone call instead of a ticket.
If it was a very complicated issue, sure, I want that phone call, but when I just want to tell you about a new bug, NO, I do NOT need to be on the phone with you to report it.
If you can't understand me when I write English, then hire people who understand English.
If that's not the issue, then WHY are you forcing us to take calls & jump through hoops to accept your call when you call us? I should have the choice of how I want my support. Call, live chat or ticket. THAT'S NORMAL ONLINE!
And not only that, I've lost time trying to find your tickets b/c you do NOT write from lastpass.com, you wrote from some obscure domain. First it was logmein, now it's goto, next it will be who knows what.
I even responded back to a ticket you created after the last time I was forced to speak to you guys on the phone & instead of the ticket just re-opening, it told me that once AGAIN, I have to go to the area where the articles are, search from there, then contact you AGAIN for another call.
FURIOUS, JUST FURIOUS. MY SLEEP IS MORE IMPORTANT THEIR HOW YOU RUN YOUR SUPPORT!!
