Setting up a new phone, LP does not send email for confirmation

Question

Setting up a new phone, apps & data apparently transferred OK from the old one.  Attempting to log into LP from either old or new phone now results in the 'check email' msg, but no email appears

I notice that special characters are now needed in the password, although this was not the case when I set up the account and I have no recollection of being required modify the pwd to include specials - thus don't believe it's a 'forgotten password' issue.

Advice would be appreciated, thanks.

groovyg0 · Answer

Just in case anyone else ever looks at this thread, with a little nudge from Support here is the problem.  The emails had been coming in all along, but thanks to my errors in coding mailbox filters, they had all been sent directly to the Bin.  The error: (and this is specifically gmail, but probably has wider application) search strings need to be enclosed in quote marks - " .... " - and if they're omitted, any one of the individual words in the string will trigger the filter.

LastPass Support · Answer

Hello @groovyg0​,

Welcome to the LastPass Community!

I will suggest that if you are not receiving the verification email to login but you are sure you are using the correct master password, I recommend creating a case so we can assist you in a more private way since in the community we can not provide certain information needed to solve this issue. In some cases, the verification email goes to a security email that is not the main email for the account.

Kind Regards,

Alejandra

LastPass Support