My family member cannot login on his mobile device. He gets a message telling him to go premium.

Question

theboss · Answer

Thanks for your response. He actually solved the problem himself by rebooting his phone.

LastPass Support · Answer

Hello @theboss​,

Welcome to the community!

We will need to do extra troubleshooint and request some information in order to fix your issue. For security we can not do the process here in the public community, I recommend you to open a case by going here:https://support.lastpass.com/s/contact-us?language=en_USlog in, you will see the option to create a call me request and one of our agents will contact you as soon as possible.

Kind Regards,

Alejandra

LastPass Support