If users have existing personal (unpaid) LastPass accounts, do they convert LastPass free account or fall under a new plan? And if they wanted to convert to a new plan, do they have to use a different email address?

crodriguez

If users have existing personal (unpaid) LastPass accounts, do they convert LastPass free account or fall under a new plan? And if they wanted to convert to a new plan, do they have to use a different email address?

LastPass Support

Hello @crodriguez​,

Welcome to the LastPass Community!

If you have a personal account but you are not paying for a subscription, then the account stays in a free subscription status. Until you decide to upgrade or delete the account.

Kind Regards,

Alejandra

LastPass Support