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We've trialled Last Pass (Business) and would like to purchase, but only need the Teams tier. We can't sign up to this. Can something be done on our account to allow us to purchase the Teams tier?

Steven Searson

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LastPass Support

Hello! @Steven Searson

Welcome to the LastPass Community.

In case you want to continue but using the TEAMS versions, please remove all the users from your current business trial, once done please let me know so I can continue with the process and you should be able to subscribe into teams version, once done you will be able to add all the others users back.

You can remove all the other users by going to your admin console, users tab.

Please let me know if you need additional help.

Greetings!

Verlaine | Customer Care

Steven Searson

hi Verlaine,

Unfortunately, that hasn't worked, and when I click on Teams tier, which I can now see, I get this error:

LastPass Support

Thank you for the update @Steven Searson!

Please log out and log bac in to your account, you should be able to see the changes and from there subscribe into the option that better fits your needs. Please let us know if you need additional help!

Always here to help!

Greetings!

Verlaine | Customer Care

Steven Searson

Hi, I have removed all users now, can you please do what you need to do in order to allow us to subscribe to the Teams version.

Many thanks,

Steve

LastPass Support

Hi, @Steven Searson

We've gone ahead and removed your existing trial so that you may purchase Teams now.

Steven Searson

Hi, I can't see how I purchase Teams still. If I got to the pricing option, I just get an option to purchase personal premium.

If I go to advance options, I get these: I don't want to go ahead with the business trial option without confirmation from yourselves, as I don't want to end up with a Business only upgrade, not the teams upgrade.

If you could please provide steps on how I go about signing up this account for the Teams tier, that would be much appreciated.

Apologies, I thought it would be easier than this!

Thanks,

Steve

Steven Searson

Hi, could you please help me sign up to Teams tier, as per previous messages, I do not seem to be able to purchase anything other than personal premium.