The email addresses and passwords stored in the Address folder have disappeared after I updated Last Pass to version 5.27.1.15795.
Is the a way to recover this information or revert back to the previous version?
Hi@"CP3"
While we may be able to help revert an account if some of your Vault data was corrupted, it's not an ideal situation. First we'd like to check to see if the data can be found in the 'Contact' info section. I would also suggest forcing a Vault synchronization by following the directions in this support article, depending upon your LastPass environment:
https://support.lastpass.com/s/document-item?bundleId=lastpass&topicId=LastPass%2FFAQ_Refresh_Sites.html&_LANG=enus&language=en_US
Hi AshC,
I followed the vault sync instructions below and I don’t have my email data in the Contacts or Address folder.
After the update, my address folder had disappeared from my S9 Galaxy phone, but it did show up (empty) when I switched to the Safari browser on my iPad
@CP3 Are you looking specifically at the 'all items' section of your Vault?
Can you please share a screen shot of the viewpoint where this folder is missing?
Thanks,
I confirm that I am looking at “all items” section of my Vault.
attached are 2 screenshots
@AshC_LPAre there any other suggestions to try?
