She has tried creating a new password and sharing again. I have tried deleting the share in LastPass and having her send a new share. Nothing works. It seems like LastPass is entering something on the page but it's not the password.
Hello @ilene
My name is Hilda, from the LastPass support team.
In this case, I kindly request that you follow the steps outlined in this helpful guide:https://support.lastpass.com/s/document-item?language=en_US&bundleId=lastpass&topicId=LastPass%2Fbasic_troubleshooting.html&_LANG=enus
These steps are designed to address and potentially resolve the issue you're currently experiencing.
If the issue persists, run a test with other share items, asked your client to share a different password for testing proposes only
Thank you,
Hilda
The LastPass Support Team
