i have an issue where only admins that joined before a user can reset their password? where can i change it so all admins will be able to reset password for all users

Nofar Cohen

i have an issue where only admins that joined before a user can reset their password? where can i change it so all admins will be able to reset password for all users

LastPass Support

Hello @Nofar Cohen​

Welcome to the community!

The policy for resetting master password is not retroactive users that are part of the business need to log out and log back in to be able to create a sharing key. You can find more here: https://support.lastpass.com/s/document-item?language=en_US&_LANG=enus&bundleId=lastpass&topicId=LastPass%2Ftroubleshoot_lastpass_no_mp_reset_option.html and https://support.lastpass.com/s/document-item?language=en_US&bundleId=lastpass&topicId=LastPass/reset-user-master-password-super-admin.html&_LANG=enus

Kind Regards,

Alejandra

LastPass Tech Support