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Totally locked out after changing the Master Password

rahvinos

Today, my Chrome LastPass extension showed me a warning that my password was used on openai.com (no idea how that's possible) so I changed the password. I wrote it down and I'm 100% sure that I provided exactly the same password twice. But I cannot log in with it...

So I tried to recover my Account. I got the email, but since I don't remember my hint so I tried the account recovery option. I received the SMS with the code and tried to use the one-time password for account recovery. That failed (even though I was logged in before changing the master password, which I changed in the extension) with the message: 'The LastPass browser extension hasn't been installed.' It is installed.

So I tried again. This time LastPass Authenticator app opened on my phone so I approved the login.https://lastpass.com/recover.phpresponded with: 'Please enter a valid username or one-time password.

If you are confident you are entering valid information, contact your LastPass administrator or LastPass support. One-time login may be restricted by your organization.'

I tried the LastPass Android app: Forgot Master Password ->Recover Account -> that responded with 'Account recovery is not set for this email'.

I wanted to Contact Support but I cannot because I cannot log in.

This message is my last resort. I'll be so screwed if I log out from my computer because I'm totally locked out of all my passwords.

How to contact LastPass support and trigger some other way to recover my account?

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Accepted answers

Henry Eduardo Ortiz (3P)

Hello @Lez,

My name is Henry Eduardo and I am happy to assist with your inquiry, and appreciate you contacting LastPass Support!

I am sorry about the issues you are having with your account. Do you remember your previous Master Password? If you do, you can revert the change by following the steps from this support article

Please let me know if this worked or if further assistance is required.

Thank you,

Henry Eduardo | Customer Care

All comments

Henry Eduardo Ortiz (3P)

Hello @Lez,

My name is Henry Eduardo and I am happy to assist with your inquiry, and appreciate you contacting LastPass Support!

I am sorry about the issues you are having with your account. Do you remember your previous Master Password? If you do, you can revert the change by following the steps from this support article

Please let me know if this worked or if further assistance is required.

Thank you,

Henry Eduardo | Customer Care

Henry Eduardo Ortiz (3P)

Hello @Lez,

The extension will detect if you try to log in using your Master Password to a different site. Did you try to log in with the Master Password by mistake instead of the password to that site?

Please let me know.

Thank you,
Henry Eduardo | Customer Care

rahvinos

I was able to revert the password change.

I still have one question, though. What was that message I got in the LastPass extension about? The one saying that my Master Password was exposed at openai.com. I cannot recall typing my LastPass master password in ChatGPT (why would I do that?!).

rahvinos

I might have managed to type in the LastPass password while thinking that I'm logging in to the extension. Anyhow, I've changed my LastPass Master Password, and this time it worked.