I have been notified that my lastpass subscription has expired and yet I have valid credit card for annual subscription renewal - I have been trying to get his sorted through the portal and communication is not been helpful, how else to sort this?

Question

I have been notified that my lastpass subscription has expired and yet I have valid credit card for annual  subscription renewal - I have been trying to get his sorted through the portal and communication is not been helpful, how else to sort this?

Jerome Jacobs · Answer

Hi Henry

I am again left with no way to for someone to respond, since it's been several days (I have gone into my last pass credit card details and looking at my card in my hand that says its valid, why is it that I cannot have someone call me or resolve this please.

LastPass Support · Answer

Hello @Jerome Jacobs​,

My name is Henry and I am happy to assist with your inquiry, and appreciate you contacting LastPass Support!

I am sorry about the issues you are having with your account. Unfortunately, we can't handle billing issues on the community site. I see you have already created a support case. I was checking your details and what I could notice was that the credit card showing on file has already expired, can you please double check?

Thank you,

Henry | Customer Care

Jerome Jacobs · Answer

Hi Henry

My Visa card says 07/24 - so it's a valid card - please double check on you side

please provide me the card expired date you have (thanks).