The link has expired or is invalid. Please generate a new link and try again.

Question

I am trying to reset my master password but when I enter SMS code I get the following message

I have retried and get the same error each time

Thanks in advance

dbs.rj.br · Answer

Hi, I'm having the same problem, I'm generating the Account Recover Email but when opening the link, it says the links has expired or is invalid.

Henry Eduardo Ortiz (3P) · Answer

Hello @Mr_Shrek,

My name is Henry Eduardo and I am happy to assist with your inquiry, and appreciate you contacting LastPass Support!

I am sorry about the issues you are having with your account. If you are still unable to recover the account, please use the contact customer support link found on this article. You will not be asked to log in, enter your email and one of my coworkers will contact you via email.

Please let me know if further assistance is required.

Thank you,

Henry Eduardo | Customer Care