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Not receiving email with family plan invite.

hardychica

My husband has sent it multiple times and I've checked spam and all inboxes and nothing. Please help.

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giddykingherrera

Same here

LastPass Support

Hello,

Thank you for checking the Community.

We are sorry to hear your husband is not getting the emails, we can review if there is a bounce or block, please, create a ticket to our support team. They'll be able to validate your husbands email address and further details.

Thank you,

Karol | Customer Care

giddykingherrera

@Karol Hidalgo

Yes I have a ticket. This is the ticket number: 02583351. I am pretty sure I did the wrong way, but if you would be able to give me the link to where I can create the ticket, then that would be awesome.

Thank you and have a great day!

EndlessMike

I'm having the same issue.

surfandturf

lastpass account works great if it is set up. customer service is a joke when something doesn't work. For example: trying to sign up a new Family account when you have premium via apple store (links don't work). Get this message from lastpass web form, even when it is filled out correctly: