Cannot Submit Payment for LastPass Premium

Question

Good evening all,

I have tried multiple times, with various credit cards, now to renew my LastPass Premium subscription, but it keeps giving me the following error:

We're sorry, something went wrongWe’re unable to process your purchase at this time. Please refresh the page and try again. If the problem persists, use oursupport siteto resolve the issue.

Refresh Page

The issue was that my credit card information was initially outdated, but I have since fixed it. I can even see the payment pending on my credit card (twice in fact), yet it still says I'm a free user on LastPass. Please help as I don't want to lose access to my passwords.

Thank you all for your time.

sakkakth · Answer

Did you ever get a response? I have the same issue and unanswered tickets

Doug Bateman · Answer

I am having the exact same problem.  Worse, the error page gives bad instructions for how to contact LastPass support... "Something went wrong.

We couldn't process your renewal. Contact LastPass for assistance.  <button with mailto:support@lastpass.com>".  Lastpass doesn't accept renewal/billing support requests via email.  They require you go through the support website.  I submitted my support ticket there 48 hours ago and still haven't received a reply.  This is exceedingly frustrating as it's blocking my ability to remain a paying LastPass customer.  It's so bad that I'm now exploring alternatives.  Case: 02528577.

LastPass Support · Answer

Hi@frustr8dcustmr

I apologize for that error message.

This may indicate you had a special price or promotion applied previously for your LastPass subscription. If the problem persists, please click my Community name to send a Private Message with the affected LastPass email address.

Thank you,