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Still Charged for Closed Account

Kim Summerill

Hello,I was charged last week for a closed LastPassaccount.The account was closed back in April 2023.I request a refund. The account doesn't exist any more, so it's impossible for me to login or change anything.

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Accepted answers

LastPass Support

Hi@"kimsum",

We'll discuss your case privately due to the sensitivity of the information.

Thanks.

All comments

Kim Summerill

Still waiting for a response from LastPass. Please contact me ASAP.

LastPass Support

Hello@"kimsum",

Thank you for the response.

Upon checking your email address, I've noticed you've stopped using the account, but it ist is still active and you have information stored with autorenewal enabled. Our team will be contacting you soon regarding this case.

Appreciate your patience.

Kim Summerill

Hi Karol,

I received an email that a response was sent to me through LastPass but I cannot login. I request a refund for the annual fee (charged Aug 28) and to have my LastPass account closed and auto-renewal turned off so this doesn't happen again.

Thanks,

Kim

LastPass Support

Hello@"kimsum",

Thank you for the response.

Please, private message me an alternative email address to add to your case.

Kim Summerill

Hi Karol, I sent a private message to you with both my email and an alternate email. I also received an email that 'Your Last Pass Families account has expired'. I don't know if that related. Can you provide confirmation my LastPass account has been closed and that I will receivea refund for the annual fee (charged Aug 28).

Thanks,

Kim

LastPass Support

Hi@"kimsum",

We'll discuss your case privately due to the sensitivity of the information.

Thanks.

roesterle

I was just charged on my expense account for another renewal and I cancelled our Business account in late January 2023 and closed everything out. I have no access to log in or access our account. I also did not get any email stating this was being renewed or charged.

I want a refund and make sure this does not happen next year.

How do I get this fully resolved and a refund?

roesterle

I was just charged on my expense account for another renewal and I cancelled our Business account in late January 2023 and closed everything out. I have no access to log in or access our account. I also did not get any email stating this was being renewed or charged.