Hello, Firefox extension (macOS) make a problem in some text plain area (office webmail, for exemple) : i cannot select words dragging cursor. Anyone else ?

Question

manopail · Answer

Hello Verlaine,

and thank you for your help.

I should point out that this anomaly occurs with a Wacom graphics palette (up-to-date driver). Selection with mouse, works.

I followed your instructions well, removing all extensions and clearing my browser's cache, then restarting it. I then tested if the selection of words by the cursor was possible in Office webmail, without extension : the selection works.

I then reinstalled the Last Pass extension: the selection of words by dragging the cursor no longer works (with wacom tablet). Thank you for your help.

The problem seems to come from an incompatibility between Webmail Office + lastpass extension + Wacom palette.

Pierre

LastPass Support · Answer

Hello! @manopail​

Welcome to the LastPass Community.

Could you please clean your internet browser (cookies and cache), log in to your LastPass account again, and try to replicate the issue?

In case you are still getting the same scenario, please remove the LastPass extension from your internet browser, and in case you have any other extension installed, please try to turn them off. Once that is done, clean your internet browser again, reinstall the LastPass extension, and try again.

Please let me know if you need additional help.

Greetings!

Verlaine | Customer Care