How to recover password for a staff member's account

Question

A former staff member had set up her own LastPass account, but the password we have saved isn’t working. Since the account was tied to her work email, which is no longer active, we’re not sure how to recover the password. Is there any way to resolve this, or is this one of those situations where recovery might not be possible?

LastPass Support · Answer

Thank you for the update! @Damir pdamir.md​

There is no admin console for a personal account. I am terribly sorry!

Please let me know if you need additional help.

Greetings!

Verlaine | Customer Care

Damir pdamir.md · Answer

Everything is fine.I recovered my password although I was desperate and on the way to reset my account.(To many SMS...i use Adguard popup blocker and Sophos Hitman Pro Alert with Voodoo shield  that may be made me troubles).At aprox 19h CET I recovered acount after disabling those 3 programs in Windows 11 PC.
Now ,have no problems,use Fudo2 passless auth on PC and passles on Android phones,and put my password on paper.You can close this case.Thank you for help.If you have called from Ireland,my Android is blocking numbers that are unknown- sorry for this,it was short rime to answer.
Through many years I use LastPass premium and am going to use it in future.Did not find better pass manager although are some others good.
Best regards,Damir Pahljina,MD,anesthesiology & ICM specialist,N.Tesla street 5;Gospic 53000 Croatia,cell +385958993436

pon, 3. stu 2025. 15:10 Customer  je napisao:

Damir pdamir.md · Answer

How to recover from Admin console.I am premium user not bussines-