I upgraded to a Premium account, yet when I try to ask a question in the 'Help' chat box I'm asked to upgrade from free to a paid account, which I did. Basically, I have no access to chat with an agent where I can ask questions. Can some please help?

simplyholisticremedies

I upgraded to a Premium account, yet when I try to ask a question in the 'Help' chat box I'm asked to upgrade from free to a paid account, which I did. Basically, I have no access to chat with an agent where I can ask questions. Can some please help?

LastPass Support

Hello @simplyholisticremedies​

Welcome to the LastPass Community.

I checked your account status and see the successful application of Premium status.

I suggest troubleshooting on your device by clearing out the browser's cookies, rebooting, and/or testing an alternate web browser to confirm.