I keep signing in successfully, but every time I try to perform any action, LastPass behaves as if I’m not logged in. It asks me to sign in again, I enter my email and password, it works and when i try to do anything I’m redirected to the login s...

Question

...creen.

LastPass Support · Answer

Hello,

If you are continually being asked to sign into the LastPass app again, please state your operating system and web browser version here.

We'll also need to know if you're using a VPN with your network connection, and any additional browser plugins currently installed.

Thank you.

Jules Hicks · Answer

HildaC,

I, too, have the same issues. I've performed the steps above and it fixes the issue but this happens a lot within the last few weeks to about a month. I don't think the expected UX is to go through Steps 1-6 every few days.

Is there some sort of fix coming so we don't have to do these steps on a regular occasion?

Thanks,

Jules

LastPass Support · Answer

Hello @LastPass User​

Welcome to the LastPass community.

About your issue, I'm very sorry for any inconvenience this may have caused you. I have completed some updates from my side, such as clearing the corrupted sessions and updating your account. I need you to follow these steps to complete the basic troubleshooting:

* Uninstalling the extensionUninstall LastPass
* Clearing your browser's cookies and cache
* Restart the browser
* Reinstalling the extension from https://lastpass.com/misc_download2.php
* Open LastPass using the extension Use the LastPass browser extension
* Try again

If assistance is still needed, let us know, so we can continue working with you.

​​​​​​​

Regards,

HildaC