Hello! @2sugrads
Welcome to the LastPass Community.
Regarding your request, you have multiple option to move the authenticator from one phone to another:
Use the export accounts to QR code:
Using your LastPass authenticator, please go to settings, transfer accounts, and transfer accounts to QR code. Once you get the QR code using your new phone, open the LastPass authenticator app and scan the QR code using the new phone.
Reset the LastPass MFA from your account settings:
Access your account using a computer, go to your vault, go to account settings, multifactor option, find your MFA enable, click on the pencil, and then go to reset, follow the process, and then you will be able to scan a new QR code with your new phone.
Please let me know if you need additional help.
Greetings!
Verlaine | Customer Care
Thank's a lot Verlaine ! (are you a decendant of the French writer ? 😃 )
Your solution worked well, but I have had to use a mix of your 2 solutions :
1) Access your account using a computer, go to your vault, go to account settings, multifactor option, find your MFA enable, click on the pencil, and then go to reset, follow the process,
2) Once you get the QR code using your new phone, open the LastPass authenticator app and scan the QR code using the new phone.
Now it's done but I find strange that such a procedure can't be found more easily...
In any case, merci beaucoup !
All the best,
Daniel Gandolfo
Unfortunately, I not sure if I'm or not descendant of the French writer, hope I do
We are grateful to know your issue has been addressed, we truly apologize for the issue, we try to our best to provide you with the best service possible. I will close this case for now. If you need any more assistance in the future, please feel free to submit another request or send us an email.
LastPass Community.
