Inaccessible share? Error?

Rachelle Boisjoli

I'm the family manager, in case this matters, and my husband is part of the family.

My husband has a LastPass entry for his bank account. His LastPass claims that he cannot modify that entry because it is shared by me (shows my email address). However... I don't have access to it. It literally doesn't show up in any of the share folders/locations in my LastPass, it doesn't show up when I search for the bank name, or for his name. I just plain don't see it and don't have access to it.

What the heck?

LastPass Support

Hello,

Thank you for checking the community.

In this case, per checking the shared items of the account; we recommend checking the Sharing Center and review the sections Shard with Others and Shared with Me. If you find the item in question, remove the access as needed.

Otherwise, open a support ticket and provide the details of your account, your husband's and the site for our support team to check.

Let us know if further assistance is required.

Thank you,

Karol | Customer Care