Add attachment button does nothing in secure note. I tried it with (the latest) Chrome and Firefox.
(I have never uploaded any attachment before so I doubt I exceeded any quota.)
I have a support ticket open re: this.
Will report back when they respond
Today I have the same problem (Lastpass Family, Google Chrome, binary component installed / active).
I've attached multipe documents and pictures in the (recent) past, but now the 'add attachment'-button does not respond.Has anyone an idea how to resolve this problem? Thanks for your help!! AF
It does not work on Firefox 88.0.1.
However, it DOES work on Microsoft Edge 90.0.818.56
edit: Actually, Microsoft Edge is running an older version of the LastPass extension, 4.70.0. The one on Firefox, 4.71.0.2, was updated 5/6/2021.
Same problem with Firefox.
The 'add attachment' button is not working for me anywhere either
Yep, I'm having the same problem in Brave browser.
Heard back from LP support :
"The issue you described was recently escalated to our developers, and it is under investigation now. While we do not have an ETA, please rest assured that our team is actively working on a solution in the most expedite way. We'd like to apologize for any inconveniences that this issue may cause you."
Will wait...
Same issue for me. I have other notes with attachments added and was able to do this relatively recently. I have tried in edge, chrome and firefox on multiple computers.
Was finally able to attach using the LP app on my iPhone. No luck using any browser on my PC.
I'm not trying to be obtuse but the problem with LastPass NOT attaching files is current and unresolved, correct?
Carmine
Correct in that the "attach file" button thru the browser plugin DOES NOT WORK but the "attach file" button DOES WORK if you log in to your vault via the website.
LP support says they've escalated the issue.
Thanks !!! Indeed their website works !! Was not aware of this possibility !!!
I also followed the instructions, reinstalled Chrome and extension, but the problem is still the same .....
Hi@"AFNL",
We've done a refresh on your LastPass account, could you try uninstalling the LastPass extension then reinstalling from here to see if that button now works as it should?
1. I dont remember I provided my Lastpass username. (It is not the same I logged in to this forum).
2. I uninstalled and reinstalled the chrome extension. But I dont see any changes, the Add Attachment button still doesnt work.
However, problem is still the same.
Now I got the message of an "Critical Internal Error'' with advice to mail the error- code to LastPass support.Hope they respond soon ......
(edited by GlennD, email removed as it is not monitored)
Opened new ticket on recurring problem. will update post when they respond.
"Your LastPass support request has been received - case number - 15381719"
Well, crap!!! Now NOT working (again) for me either. I'll drop LP another ticket that it seems to be broken again.
RachelO-
Are you able to provide any update on this recurring problem (ticket 15381719)?
I tried on the website, not using the extention today (5/20/2021) and received no pop up for selecting a file from my computer. Any advice?
Hi zwernick, there are a slew of us having this exact issue. I've had to use an alternative method of saving secure attachments until LastPass fixes this issue.😕
As of now, 12:00 PM, 5/29/2021 it is not resolved in Chrome.
if you log in to https://lastpass.com/?ac=1&lpnorefresh=1, you can then access notes and upload attachments there
Hello there.
I cant understand whats means "using their website".
I have the same problem using Chrome.
Can you help me, please.
Thanks a lot.
I just successfully uploaded the attachments via the web browser (not the chrome plugin).
I am able to see the attachments if I navigate to the item in the browser, but I still cannot see it via the plug in.
🤔
Why is this marked as solved?
Thanks for the link gary_seven. You are more helpful than support.
