I have access to my Master Password but no longer have access to the email address associated with my LastPass account.

karsten

Hi LastPass Support,

I have access to my Master Password but no longer have access to the email address associated with my LastPass account. I tried logging in from devices I used before, but they are not recognized as trusted devices. I am unable to complete the verification because of this.

I need help recovering my account or changing the email address on file. Please let me know how to proceed. I can verify my identity if required.

Thank you in advance!

LastPass Support

Hello @karsten​

Your fastest resolution will be to request a password reset from your email provider.

If you cannot reset the email account password, you will need to contact LastPass Support to confirm your identity, and then we will confirm the IP/device trying to log in. This will require you to start a new trial under the new email address so we can communicate securely.

Pleaseuse the 'Request help' button within the Email Verification support article, and use the new LastPass account email address to create an email case.

Once the original login has been permitted by the system, you can then delete the new account and change the login email of the original account via email verification (sent to the updated address).