Hi,I have been using Lastpass for many years and have never had any problems. Now for 2 years I have been using it always from Google Chrome through the extension. But just today I don't know why when I enter my vault through Chrome it shows it e...

Question

...mpty. However if I enter my lastpass vault from Mozilla Firefox I have all the passwords and I see everything correctly. I don't know what I need to do to retrieve my vault from Google Chrome browser.

If you could help me, I would be tremendously grateful.

Thanks a lot

LastPass Support · Answer

Hello @mario​

This behavior is more a sync issue that related to your subscription type. Please attempt to follow the steps above to solved the issue you are experiencing

If assistance is still needed, let us know, so we can continue working with you.

​​​​​​​HildaC

mario · Answer

Sometthing similar happens to me. I open the vault in the browser and it is empty.  I wonder if thid is like a restriction because I am free user? And if I become Premium, I will see again all my passwords?

optimav.es · Answer

Thank you very much Hilda. I cleared the cache and it worked perfectly

Thanks for the support.