Hello @kcarlson99 kcarlson99
Welcome to the LastPass Community. We apologize in advance for the issues your user has been experiencing using their LastPass account.Please have the user do the following:
If this is taking place on a mobile device, please have them log out of the LastPass app, remove the LastPass app,power off mobile device for about 3 minutes, power device back on, add the LastPass app again, log back in and test it out.
Please let us know if there is something else we can do for you.
Greetings!
Heyner | Customer Care
