I'm helping my wife recover her account.

She updated Chrome and when she tried to log in to LP after it said it needed to send her an email to confirm. She doesn't receive the email.

Question

Notes

1 - *@lastpass.com is whitelisted in her email client

2 - She does receive the emailed code for account recovery

3 - After she tries the account recovery code, it says 'Error account recovery failed'

4 - She's tried from a browser that she has used before and one that she hasn't

5 - She does receive the password reminder email

Happy to receive suggestions for next steps

lindseywhelan · Answer

I managed to get the Recover Code by using a different browser that she had previously logged in to LP with.  I think the Chrome update had somehow corrupted the file that is used for he Recovery Code on her main computer.

LastPass Support · Answer

Hi,

I'm sorry the login messaging cannot be more clear for security reasons.

The message can either indicate you are using a new device / location, have cleared your cookies, or are using the wrong password.  In cases where the credentials are not entered correctly, LastPass will not trigger any verification requirements.

If you're sure of the password, please check your Primary and Security account email address' for these domains: @lastpass.com

@sendgrid.com

@m.lastpass.com

@t.lastpass.com

lindseywhelan · Answer

Ok, it's possible the password is wrong.

So how can she get the recovery code?