I'm not receiving the SMS verification.

Question

I can't access my account because I couldn't pass the two-factor authentication on SMS messages. Please help.

Henry Eduardo Ortiz (3P) · Answer

Hello @focushift,

I am sorry about the issues with the process on disabling MFA on your account. I verified the support case opened for your issue and see you are working with one of my coworkers but the information provide is still not accurate enough. Please focus on questions 3 to 5 as those are still incorrect.

Please let me know if further assistance is required.

Thank you,
Henry | Customer Care

volk4n · Answer

They were not useful.

Henry Eduardo Ortiz (3P) · Answer

Hello @focushift,

My name is Henry and I am happy to assist with your inquiry, and appreciate you contacting LastPass Support!

I am sorry about the issues you are having with your account. Please contact our customer support team using the link found on this article. One of our representatives will contact you via email at a later time.

Please let me know if this worked or if further assistance is required.

Thank you,
Henry | Customer Care