Unable to add a family member as my account is saying I need to renew if, but have claimed family using account benefits

Herre Schop

Hi,

I have tried support, but I am not getting any response from them. Perhaps the community can help me.

I have a corporate account with access to lastpass and have claimed family benefit for my personal account (succesfully). It shows this when I select account benefits. When I login with my personal account, everything works fine. However when I try to add my wife as a family member, I get a form that says I need to renew my subscription, but I have a subscription through account benefits from another account.

How can this be resolved?

thanx

LastPass Support

Hello @Herre Schop​,

Welcome to LastPass!

I was checking the system and I notice that your case was updated today. However, let me expain you that normally the families as a benefit option needs to be reclaim every certain amount of time. You can find more abut the process here: https://support.lastpass.com/s/document-item?language=en_US&bundleId=lastpass&topicId=LastPass/faab_claim.html&_LANG=enus.

Kind Regards,

Alejandra

LastPass Support