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How do I Cancel My Account Without Logging In??

LastPass User

I have a paid subscription. My master password doesn't work, and for whatever reason I don't receive any email from LastPass using the recovery tools they provide (and yes, I know I'm using the right email address, since I got the billing notice at it). I would like to cancel my subscription -- but I have to log in to do so. This is an endless, maddening loop. Anyone know how to get in touch with support or open a ticket *without* first logging in??

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Accepted answers

LastPass Support

For anyone else wondering about this process, the easiest way is to reset the LastPass Vault and create a new account password. Once you regain access, you may then change your subscription preferences (if you subscribe online).

Business contracts are more complex, and downgrades must be handled by LastPass Customer Support directly.

Further guidance can be found within this billing support article.

All comments

LastPass Support

Hello! @LastPass User

Welcome to the LastPass Community.

We really sorry for the decision you have taken, we create a support case for you so we can find a solution for you.

Please check your inbox and look for our email.

Please let me know if you need additional help.

Greetings!

Verlaine | Customer Care

LastPass User

Thanks for your response. Received your email, and responded yesterday to you in the support case for this issue.

LastPass User

Not sure why you closed my support case -- haven't receive any further information on closing my paid account. (?)

LastPass Support

Looking into our support page, we did open the case for you, and we did reply to an answer for you related to your billing question. Please let me know if there is anything else we can do for you In case you didn't get any answer.

Always here to help!

Verlaine | Customer Care

LastPass Support

For anyone else wondering about this process, the easiest way is to reset the LastPass Vault and create a new account password. Once you regain access, you may then change your subscription preferences (if you subscribe online).