after resetting my account and having my vault deleted, my employer tried re-sharing the same passwords, but it said they've already shared it and can't do it again. What do i do?

elly

after resetting my account and having my vault deleted, my employer tried re-sharing the same passwords, but it said they've already shared it and can't do it again. What do i do?

LastPass Support

Hi @elly​

Welcome to the LastPass Community.

Please ask the original password creator to completely cancel/revoke the shared item, and then recreate the shared credential again.

They may also want to check their account's Advanced Options to regenerate the Sharing Keys (from within the online vault at lastpass.com).