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All of my saved passwords have been changed to my master password. I have now changed my master password. Is there anyway to recover all of my other passwords?

kmcgervey

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LastPass Support

Select the LastPass App and log in if not already
TapSettingsin the bottom toolbar
TapActions>Clear LastPass Cache

LastPass Support

We can investigate further after some of this troubleshooting is complete.

After clearing the cache, you may need to log out, then back into LastPass to confirm your vault is decrypted again.

kmcgervey

I will disable chrome and delete the cache, but can you explain where to find this: the cache clearing option is within the LastPass app menu itself.

Will you also tell me if this will restore my passwords to what they were or will this just prevent it going forward?

Thanks, Katie

LastPass Support

Sorry, the cache clearing option is within the LastPass app menu itself -- not the online vault settings.

Can you please disable the Chrome autofill, clear the LastPass cache, and then test again by logging out / into the app again?

kmcgervey

I am using a chrome password manager too. I clicked the link "maually cleard the lastpass cache." Under iOS it said:

While logged in to the app, tapSettingsin the bottom toolbar.
TapActions>Clear LastPass Cache.

I did #1, but Actions was not one of the choices. Please advise.

Screenshot

LastPass Support

Hi @kmcgervey

I'm sorry for that behavior, as it is definitely not normal.

Are you using any competing password managers, like your web browser's autofill functionality?

Have you manually cleared the LastPass cache through your LastPass app?

kmcgervey

I still don't know what the Last Pass App is. I open last pass in my chrome browser. When I go to the app store I see Last Pass for Safari - is that the app I should download? But if you are telling me to go to last pass within the chrome browser, I would refer you again to the screenshot above - when I click on settings (in the darkened bottom left of the screenshot) I get the big window that is open and there is no Actions>Clear LastPass Cache.