My Launch button works for some sites but not for others. How to fix?

Question

diana47905 · Answer

No,this did not work. Launch button still does not work. I have to use the edit button and copy and paste the URL. That takes me to the Google search page. I click on the site and it takes me to the sign in page. I click sign in and it automatically fills. Since Last Pass changed their format nothing works the same.

Diana Long

LastPass Support · Answer

Hello @diana47905​,

My name is Henry and I am happy to assist with your inquiry, and appreciate you contacting LastPass Support!

I am sorry about the issues you are having with your account. Please verify the URL that is saved on those passwords is valid. You can compare it with the URL of the login page on the sites you are trying to access, if something is different, missing or incorrect please have them updated.

Please let me know if this worked or if further assistance is required.

Thank you,

Henry | Customer Care