I reset my master password as Lastpass didn't accept my saved password anymore this morning. Then once I changed master passwprd it then said I was getting it wrong and now the recovery password just hangs and I can't access anything.

Question

aldianatashah · Answer

anak Atul

LastPass Support · Answer

Hello,

Thank you for checking the community.

Upon reviewing your account, we noticed the account recovery process was used, however the master password was not updated completely. Per the logs, the master password was not prompted to be updated, the record shows the current master password was added in November.

We recommend checking the article "Recover your lost master password for LastPass﻿" for the steps to follow to recover the account.

Thank you,

Karol | Customer Care