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Passkey FAQs
This article contains answers to questions frequently asked about passkeys. Using Passkeys with LastPass Can I have multiple passkeys for the same website? Yes, but only one passkey can be saved in LastPass for each account on that website. For example, if you created multiple passkeys for a website, you can store a…
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Reset your master password using a one-time password
One-time passwords (OTPs) can be used during the account recovery process if you forget your master password and need to reset it. Remember: Make sure you are attempting to reset your master password using a device and browser where you logged in previously. Troubleshooting: Before proceeding with the following recovery…
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Reset your master password in the LastPass Password Manager app for iOS
Once account recovery has been set up on your mobile device, you can reset your master password using Face ID or Touch ID in the LastPass Password Manager app on iOS to restore access to your vault. Before you begin: Make sure you have already set up account recovery in the LastPass Password Manager app before proceeding.…
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Reset your master password in the LastPass Password Manager app for Android
Once account recovery has been set up on your mobile device, you can reset your master password using your fingerprint to restore access to your vault. Before you begin: Make sure you have already set up account recovery in the LastPass Password Manager app before proceeding. Open the LastPass Password Manager app, then…
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Changes to LastPass Free FAQs
We've made changes to how LastPass Free users access LastPass across device types and how they get help. What has changed for LastPass Free users? LastPass offers access across two device types: Computer (including all browsers running on desktops and laptops) Mobile (including mobile phones, smart watches, and tablets) As…
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Having trouble logging in?
If you can't log in to LastPass, you can try troubleshooting on your own using self-guided resources, or reach out to LastPass Support for further assistance. If you need assistance and don't know your master password, select Request help logging in to contact LastPass Support. For further instructions, see Contact…
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Recover your account
If the master password for your LastPass account is ever lost or forgotten, you can choose from several account recovery methods to restore access to your vault. Important: LastPass Support has no knowledge of a user's master password. It is not possible for LastPass Support to reset or change a user's master password if…
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Verify your login attempt
LastPass sends you a confirmation email to verify your identity when a login attempt triggers a security alert. Review why verification is required, how to complete the email verification process, and how to resolve common issues such as missing emails or expired links. Note: If you're being prompted for email verification…
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One-time passwords overview
Generate one-time passwords (OTPs) in LastPass. These will only work for a single login session to access your vault. Restriction: This feature is not available for federated users of LastPass Business. What is a one-time password? A one-time password (OTP) is a password that you can use only once to log in to LastPass.…