Recent Discussions — LastPass

Sharing Center error

ieloin — Fri, 01 May 2026 16:00:09 +0000

Hi, I am having a trouble with the sharing center.

I have reset my account, and when i try to access the sharing center, i get this error message :

ERROR: We couldn't find the private key required for decrypting shared passwords.

Could you help me to fix this problem?

Thank you

Any other way to connect with support other than bot???

terhunedj — Thu, 30 Apr 2026 23:32:38 +0000

Any way to connect with Lastpass support???

I have a premium account that the system would not auto-renew for some reason. A human agent previously told me my account issue was fixed, but it is not. There is still some glitch that needs to be fixed. I am currently logged into a premium account I have held and paid for for 6 years. I just need to talk to someone now so I can access my account. I keep trying to talk to the bot and it tells me I need a premium account. I am logged into my premium account, which has been switched to a families account by your tech support person, and it is not allowing me to pay for premium. Get this fixed please. I'm not sure how else to reach you. Thank you?

Copy password

Ukoo — Fri, 01 May 2026 15:59:21 +0000

Being that support is nowhere to be found, and the bot is useless, I am here to find out if anyone has the answer to this.

A while back, on desktop, I was able to copy a password by right clicking on it, so I could then paste it where I need to. This function has now gone and its frustrating that I have to open two tabs, and then spending time manually inputting complex passwords.

Does anyone have this problem?

Hello.My account is locked in mobile‑only mode and my computer's LastPass is incompatible to make an upgrade

friitime — Fri, 01 May 2026 15:59:13 +0000

Hello.My account is locked in mobile‑only mode and my computer's LastPass is incompatible to make an upgrade

I need a Device Type Reset so I can switch back to Computer and access the web vault to export my data.

How to change my subcription from Families to Teams?

rima — Fri, 01 May 2026 15:59:05 +0000

I can't seem to find a section to increase my subscription tier? It wouldnt make sense for me to restart a whole new account as this one already has all my users and passwords loaded.

Security of LastPass

ScottC09 — Thu, 30 Apr 2026 13:30:33 +0000

My password didn't work this morning. I have not changed it in a few months. Was wondering if somebody may have hacked LastPass and changed my password. I was in an AirBNB the past 5 nights….could somebody have been tracking me? What is horrific is that I cannot get any help from a customer support person to see if somebody may have changed my password in the past 2 weeks. ALTHOUGH, there seems to be an option to chat if you want to talk to SALES. This is a Security company, right? Shouldn't SECURITY be the #1 concern? Not sales? Does anybody know how I can see when my password was last changed? If somebody did hack my account, it would only take minutes/an hour to copy everything. Why is is so hard to get somebody to help me here when somebody may be stealing money and my identity????

How can I see a bigger display of a secure note or notes on a password? New UI requires too much scrolling!

dwatts — Mon, 20 Apr 2026 20:25:22 +0000

I store a lot of information in Secure Notes and also notes in the notes section of a password. since the UI change, it now displays only a few lines of the notes/secure note so that I have to scroll constantly to get to any information stored there. And it doesn't allow you to resize it either. Anyone have a solution for this or anyone else not liking this change?

Why was the Secure notes Edit screen changed for the worse?

pbrophy — Tue, 28 Apr 2026 18:15:26 +0000

Recently I noticed that the Note section of Secure Notes (the section I use the most) was condense to show more of thing less used features like "Advanced Options"? Is it just me or does anyone else find this very annoying? Also, how about adding a "Usability" tag?

Switching from mobile to pc

rocketero — Tue, 28 Apr 2026 18:15:50 +0000

My account is locked in mobile‑only mode and my computer's LastPass is incompatible to make an upgrade

zero-device-switches.jpg

. I need a Device Type Reset so I can switch back to Computer and access the web vault to export my data.

upgraded to family from premium

3marinomom — Tue, 28 Apr 2026 18:15:52 +0000

I upgraded to family plan and added my husband. I want to transfer all my passwords to my husbands login. Or does he have to enter all the same information under his name?

Anybody got a walk-through for using LastPass with a Yubikey 5?

Bill Montgomery — Wed, 29 Apr 2026 13:09:10 +0000

After finding that MFA can only be setup through the web browser extension, I setup my new Yubikey, registered it with the LastPass Authenticator, logged out of my LastPass app on my phone and tried to login. Nope. The LastPass app asks for the MFA. The Yubikey sends an authentication string but the login fails. Has anyone gotten this to work? I'm trying to get away from LastPass texting my phone when I login from a new device.

Request: one-time device switch (0 switches left)

daniyal.nadeem — Wed, 29 Apr 2026 00:34:11 +0000

Hi LastPass Team,

I accidentally used up all my device switches, and my account is now locked to mobile (0 switches left).

At the moment, I’m unable to upgrade, but I urgently need access on desktop for work purposes. I only require a one-time switch to continue using LastPass on my computer.

I understand the policy, but I would truly appreciate it if you could make a one-time exception and reset my device switch limit or allow a single switch.

This would really help me resolve my issue quickly.

Thank you for your time and support.

Master Password Re-Prompt settings won't save

Ray Peppers — Wed, 29 Apr 2026 00:34:16 +0000

When I am in my vault i.e.; Yahoo Mail, and I need to see the password. I must enter Master PW and then a box pops up top left of screen and offers options on how long you can work without having to once again enter the Master PW. It doesnt matter hat setting I mark, I ALWAYS have to re-enter the master PW again. Why won't it save?

Accessing my Vault shows the same message about deleting a password

stevek — Wed, 29 Apr 2026 00:34:24 +0000

Everytime I access my Vault, I get a message at the top of the screen saying "Success: site mobilehelpsys.com was deleted." This password/site has indeed been deleted (but I didn't want it deleted and it's no long gone from my deleted list).

How can I stop getting this message? If I add the site back in, will it just get deleted again?

Cannot hightlight text when editing

Harvey3 — Wed, 29 Apr 2026 13:10:27 +0000

I want to highlight text in fields to copy to other documents. When I scroll the cursor across the text, it does not highlight it so I don't know if it has been selected or not.

HOW TO ADD A NEW URL TO THE VAULT SO IT IS SAVED

EME — Tue, 28 Apr 2026 18:15:21 +0000

Failed switches

seattleultra — Tue, 28 Apr 2026 18:15:11 +0000

Hi, I didn’t know the free device switches were limited to 3, so I used them up without realizing it. Now I’m stuck on mobile, but I actually need to switch back to my computer.

Would it be possible to add a few more trial switches or reset them for me, just so I can get back to my computer without upgrading?

Thanks a lot.

Creating a Usage Rule

Gerald Anoh — Mon, 27 Apr 2026 18:45:49 +0000

I would like to test a SaaS Protect usage rule, but I don’t want to apply it to all users initially. Instead, I’d prefer to target a specific group as part of a pilot before rolling it out organization-wide.

However, I’m unable to find the exact steps to configure this. I reviewed the available general policies with the intention of modifying one to fit this use case, but I couldn’t locate any policy related to application access restrictions.

Additionally, when I go to set up the usage rule, I do not see an option to specify whether it should apply to a specific group or to all users.

Am I looking in the wrong place, or is there a different approach I should be using?

Families Account Useless

Brian Royce — Wed, 29 Apr 2026 13:08:29 +0000

It’s surprising that the Families Account doesn’t support time-based one-time passcodes (TOTP). 1Password really outshines LastPass in this area, it makes ZERO sense that you can generate authentication codes directly from a business LastPass but not the families account.

Two-factor authentication is essential! Without it, the free LastPass Families for employees business bonus feels pointless—why would anyone use it?

Either allow employees to upgrade to include this feature or just give them this feature OTP is so common now, and by 2026 it’s an absolute must.

Has Lastpass been hacked?

Independant5 — Tue, 28 Apr 2026 18:14:46 +0000

Has Lastpass been hacked?

I have switched my device in my free last pass account more than 3 times mistakenly. I only want to use it in my desktop. At the moment, I need to switch my account finally. What could I do now?

LastPass User — Mon, 10 Apr 2023 00:00:00 +0000

I have switched my device in my free last pass account more than 3 times mistakenly. I only want to use it in my desktop. At the moment, I need to switch my account finally. What could I do now?

I can't access my password vault

Ger VA — Mon, 27 Apr 2026 18:45:57 +0000

I'm trying to log in, but I'm not receiving the verification email to access my account. This isn't happening with just one email address; it's happening with both emails from my two accounts. I thought it was a platform glitch, but I only have three days and I need to resolve this today. And there's no way support can help me since I have a free plan.

LP won't save new passwords or notes additions

Tajmari — Mon, 27 Apr 2026 18:46:11 +0000

Lately, I've been frustrated because LastPass won't let me save a new password (of my choosing) OR any notes or note additions. What is up? This makes LastPass virtually unusable on Chrome. I have a compromised password that I needed to reset. I reset it with the company, but LP won't let me change it. I am using Chrome on an iMac when this happens. I had to make the change on my iPhone, which does not seem to be affected, and when I am on Chrome it transferred properly to Chrome after I reset it on my iPhone.Thank you!

Nothing syncs anymore and I can't log in

OurFreeSociety — Mon, 27 Apr 2026 18:46:34 +0000

So did I lose ALL of my previous bug reports & questions on this community platform?

So I started to notice 1-2 months ago that nothing is syncing.

I've been paying for the pro version since I don't know when, 2014 or so.

I never had ANY problems with my devices syncing.

For this login I needed, it doesn't even find it when I search on my laptop or in the vault.

Then I tried to log into my toxic cell phone weapon & it first said I have no internet (not true), then it kept giving me the confirm word to log in (this was a bug from years ago). It wouldn't show me the "Confirm red button."

It finally showed up after I tried to log in at least 5 times telling me my p/w was wrong even though it wasn't, that's the confirm bug.

Now I'm in & it says I don't have the pro version & it can't even find any search results, let alone the one I need. Just insane.

And now it logged me out again.

OMG. Why do I have to waste all of my time just trying to find my login & staying logged in on the cell????

And now it looks like you removed ALL of my previous questions & conversations with others in this new community, correct???

Disable automatic login?

bengt_olsson — Mon, 27 Apr 2026 18:45:02 +0000

I keep my pc turned off at night. I turn it on early in the morning, start Firefox and then this happens: Last Pass logs in automatically to the Last Pass account. I want to disable this feature, but how? I have asked ChatGPT och Grok but they don't know. I have not found any solutions to the problem on the Internet. I use the free version so I cannot ask customer support for help.

Chrome Extension - default tab behavior

johnhayles — Tue, 21 Apr 2026 16:28:39 +0000

In the chrome extension on the toolbar I pretty much only use the favorites tab. Many times when I click the extension the tab selected is the 'All Relevant' which has never helped me access what I want, not sure what the plan was for this tab but I find it useless. Is there a way always have the last tab used as the initial tab, or set a default tab for when the extension is clicked on the toolbar. So that I can set Favorites to always display first. I use chrome on a mac.

Permissions Removed-Samsung

David Cagle — Thu, 23 Apr 2026 18:05:58 +0000

Have a Samsung Galaxy a15 phone. LastPass "permissions" keep getting removed. Have tried all posted "fixes", but issue continues. Anyone have a solution?

How do I delete "Item Types"?

mdodson32 — Tue, 21 Apr 2026 16:28:43 +0000

I was experimenting with adding a custom Item type. Now I need to delete it, but I cannot figure out how to do that. Could someone please give me some guidance?

Problems trying to upgrade from Free to Family account

Larry Deschler — Tue, 21 Apr 2026 16:28:46 +0000

Here is my situation. I was a member on a Family plan purchased by someone else in the family. That person has left LastPass so my account was converted to a Free account. I want to upgrade to a Family account and keep my current vault, settings and passwords etc. When I try to do the upgrade the LastPass system tells me that I have to change my User ID. I don't want to do that. I want to keep everything the same and just upgrade to Family. My user profile indicates that I am still a Family plan member but I actually am a Free member at this time. Could that be the problem? How can I upgrade to Family plan and still keep my same User ID, setting, vault, etc. Thanks for any help.

I cannot sign in to my paid account

peter516 — Wed, 22 Apr 2026 17:29:22 +0000

I cannot sign into my paid account. So I had to join the free LastPass to get your attention. I have not used lastpass for several years. You renewed my lastpass account and charged me for something I cannot/do not use. And there are no live customer service folks to speak to over the phone. So I wish to cancel my paid account. Please contact me so I can give you my email address I use for lastpass and password. Your 'customer service' is nil.